In short, what you'll find in this article: a complete and unbiased review of Ubigi eSIM, its plans, coverage, setup, real performance, plus user testimonials. You’ll learn if this service fits your next trip and how it compares to other eSIM solutions.
1. Introduction
Ubigi is a renowned eSIM provider for travelers, offering flexible data plans across more than 40 countries. This service aims to provide a stable and fast connection without the hassles of traditional roaming. This detailed review will help you understand how the Ubigi eSIM works, its benefits, limitations, and whether it matches your needs.
2. Summary of the Review (Quick Verdict)
Ubigi eSIM stands out with its stable connection and affordable plans, especially suited for frequent travelers. However, customer support is sometimes slow, and the app lacks smoothness. Overall, it’s a reliable solution with room for improvement.
3. Offers and Pricing
3.1 Types of Plans and eSIM Format
Ubigi offers several plan types tailored to different needs:
- Local plans: country-specific data.
- Regional plans: covering multiple countries within a region.
- Global plans: access in over 40 destinations.
All are available in eSIM format, avoiding physical SIM purchases.
3.2 Pricing by Data Volume and Duration
Prices vary depending on data amount and duration. For example:
- 1 GB plan valid for 7 days starting from €7.
- 5 GB plan valid for 30 days around €30.
- 10 GB plan valid for 30 days approximately €50.
These rates remain competitive compared to classic roaming fees.
3.3 Promotions and Discount Codes
Ubigi occasionally offers seasonal promotions, especially via its app. Be sure to check current deals before purchasing.
4. Coverage and Compatibility
4.1 List of Covered Countries and Possible Problem Areas
Ubigi eSIM network coverage includes over 40 countries with 3G, 4G, and 5G access. Users report good quality in Europe, Asia, and North America. However, certain areas like Bangkok show variable speeds, and coverage can be uneven in rural zones.
4.2 Device Compatibility (iPhone, Android, Tablets, Computers) and Supported Models
Ubigi eSIM is compatible with most recent smartphones, including:
- iPhone XR and later models.
- Recent Android smartphones (Samsung, Google Pixel, Huawei).
- Tablets and computers equipped with eSIM.
For more details on compatibility, see our article on device compatibility with Ubigi eSIM.
5. Installation and Activation
5.1 Detailed Setup Steps (QR, App, Activation Code)
Installation is simple and fast:
- Purchase a plan on the Ubigi website or app.
- Scan the received QR code or manually enter the activation code.
- Follow the instructions to activate the eSIM on your device.
- Activation may happen automatically upon arrival in the country.
For a full guide, our article how to install an eSIM walks you through step-by-step.
5.2 Troubleshooting Common Errors (APN, eSIM Not Detected, Activation Failures)
Common issues include:
- Misconfigured APN: check network settings.
- eSIM not detected: restart device or reinstall the eSIM.
- Activation failure: contact support or try again later.
6. Real Performance
6.1 Speed and Latency Tests (Methodology + Results by Country)
Tests conducted in multiple countries show:
- 5G speeds up to 150 Mbps in urban areas.
- Average latency around 30-50 ms, sufficient for browsing and streaming.
- Varying speeds depending on local coverage, sometimes reduced in rural zones.
6.2 Connection Stability and User Experience
User feedback confirms a stable connection with unlimited data sharing. Some reports mention occasional fluctuations, particularly in parts of Asia.
7. Customer Support and After-Sales Experience
7.1 Contact Options, Responsiveness, Available Languages
Ubigi customer service is available in 8 languages, with an average response time of about 5 hours. Some users find this slow, especially in urgent cases.
7.2 Refund / Reactivation / Transfer Policy
The refund policy is somewhat unclear, which may be problematic if unsatisfied. Reactivation and plan transfers are possible via the app but sometimes require assistance.
8. Quick Comparison (Ubigi vs Competitors)
| Criteria | Ubigi | Saily |
|---|---|---|
| Trustpilot Rating | 4.1/5 | 4.7/5 |
| Coverage | 40+ countries, stable | Similar |
| Data Sharing | Unlimited | Unlimited |
| Customer Support | Slow, multilingual | Faster |
| Application | Less intuitive | Smoother |
| Refund Policy | Vague | Clearer |
This table highlights strengths and weaknesses of Ubigi against a direct competitor, helping weigh options.
9. Who Is It Suitable For? (Use Cases)
- Occasional traveler: ideal for short trips with local plans.
- Frequent traveler: suited for regional or global plans.
- Digital nomad: stable connection and unlimited sharing.
- Secondary SIM: handy to separate work/personal life.
10. Pros and Cons
Pros:
- Fast and stable connection, often 5G.
- Flexible and affordable plans.
- Unlimited data sharing.
- Easy activation via QR code.
Cons:
- Slow and sometimes unresponsive customer support.
- App ergonomics could be improved.
- Coverage varies by region.
- Refund policy lacks transparency.
11. Conclusion and Final Recommendation
Ubigi eSIM is a reliable and convenient solution for travelers seeking a stable connection without hassle. Despite imperfect customer service, its competitive plans and broad coverage make it a smart choice. For regular use, it’s definitely worth considering.
12. Call to Action
To enjoy borderless mobile connectivity, check out Ubigi eSIM plans and make your travels stress-free. See our comprehensive guide on what is an eSIM to better understand this innovative technology.
Feel free to share your own Ubigi eSIM user reviews to enrich the Skyda.co community!